1. |
How to get started to use INSOL Search? |
|
Please check our INSOL Search Help - Individual or Corporate. |
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2. |
Why do I get the message We are processing
your request now. Please wait … |
|
The message indicates that you have clicked on the Submit/ Proceed/ Next
button more than once. Please wait for the process to be completed. |
| |
3. |
I clicked on the Submit button, then on the
Stop button of the internet browser, followed by the Submit button again.
It prompts me that the request is processing. Why? |
|
The system will process the request once the button has been clicked.
The process cannot be stopped by the internet browser's stop button. Please wait for the process
to be completed. |
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4. |
Why do I get a message that my request cannot be processed online? |
|
The server is not available at the moment. Please kindly inform
IPTO Helpdesk. |
| |
5. |
Why do I get a message Service is not available? |
|
The server is not available at the moment. Please kindly inform
IPTO Helpdesk. |
| |
6. |
Why do I get a message No response from gateway? |
|
The server is not available at the moment. Please kindly inform
IPTO Helpdesk. |
| |
7. |
Why can't the web site be loaded? |
|
Your internet connection could be down. Please reconnect. |
| |
8. |
Why is the web site loading very slowly? |
|
The internet traffic could be heavy at that moment. You may
want to try again later. |
| |
9. |
Why do I get the message Invalid
eService State? |
|
You may have clicked on the BACK,
FORWARD or REFRESH button in the middle of the transaction.
Just follow the instruction as given on the page or redo the
transaction. |
| |
10. |
Can I make multiple searches in a
single payment transaction? |
|
Yes, you can make multiple searches
in a single payment transaction. However, do take note that
there is a limit to the total number of search results that
can be retrieved in a single payment transaction. |
| |
11. |
Why is it that after doing a couple
of searches, the [Another Search] button disappears? |
|
There is a limit to the number of
search results that can be retrieved in a single payment
transaction. Once this limit is reached, you are not allowed
to make anymore search request and will be required to proceed
to make payment. |
| |
12. |
I did not see any search result being
displayed although I have made my payment successfully. What should
I do? |
|
Please contact IPTO Helpdesk and
quote the eSearch Number. |
| |
13. |
What should I do if my payment failed in the midst of transaction? |
|
If your payment failed and you are not sure whether the payment amount
has been deducted from your CashCard, please DO NOT proceed immediately to do another search.
You should always check your CashCard transaction details first. Please read the section on
"How to check whether the payment amount is deducted from my CashCard?".
|
| |
14. |
How to check whether the payment amount is deducted from my CashCard? |
|
1. |
Open the internet browser and go to
NETS CashCard website
and click "View CashCard Transaction" Menu. |
2. |
On the View Transaction History section, you can choose to enter the 16-digit NETS CashCard CAN number
or insert your NETS CashCard into your smartcard reader to view the transaction history. An example of the transaction history details as follows: |
|
 |
3. |
You can search through the Transaction Type
and Date column of the transaction history to check whether the payment
amount has been deducted. |
|
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15. |
What happens if the payment transaction is unsuccessful but my funds are deducted? |
|
Please send your
request for refunds in writing to:
Insolvency & Public
Trustee's Office
The URA
Centre (East Wing)
45
Maxwell Road. #06-11
Singapore 069118
Attn:
Finance Division
Fax: 6324
3796
Email:
ipto_enquiry@ipto.gov.sg
Please provide us with the
following information for investigation as well as your bank account
details to process your
refund:
- Name
- Contact No.
- Date/Time of Payment
Submission
- Amount
deducted
- Online Receipt
and Acknowledgement Page (if any)
- Credit Card Statement (if
payment is via Credit Card)
- NETS Transaction History, please refer to the section on "How to check
whether the payment amount is deducted from my CashCard?" (if payment is via
Cash Card)
|
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16. |
How do I report a problem? |
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You can send an email to IPTO Helpdesk at ipto_efiling@ipto.gov.sg.
|
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17. |
How do I send my feedback? |
|
Click here to send us your feedback.
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