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If you encounter problem using our eServices, you may like to check
against the following browser settings. It is also recommended that
you clear your cache on a regular basis.
Technical Guide
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| 1. |
Browser Settings |
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Internet Explorer |
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a. |
Go to the menu "View" or
"Tools" -> "Internet Options". At the [General] Tab,
at the "Temporary Internet files" section, click on
the button [Settings ...]. |
b. |
Click on "Every visit to
the page". |
c. |
Click on the button [OK]. |
d. |
At the [Advanced] tab,
scroll to the section on "Security". Make sure that
"SSL 2.0" and "SSL 3.0" are both ticked. |
e. |
Click on the button [OK]. |
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Netscape |
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a. |
Go to the menu "Edit" ->
"Preferences". Go to "Advanced" -> "Cache". |
b. |
Make sure that "Every time"
is selected. |
c. |
Click on the button [OK]. |
d. |
Go to the menu
"Communicator" -> "Tools" -> "Security Info". |
e. |
At the left frame, click on
"Navigator". |
f. |
Scroll down and make sure
that "Enable SSL (Secure Sockets Layer) v2" and
"Enable SSL (Secure Sockets Layer) v3" are both ticked. |
g. |
Click on the button [OK]. |
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| 2. |
Clearing of Cache |
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Internet Explorer |
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a. |
Go to the menu "View" or
"Tools" -> "Internet Options". Click on the button
[Delete Files ...]. |
b. |
Tick the "Delete all
subscription content" or "Delete all offline content'. |
c. |
Click on the button [OK]. |
d. |
Go to Windows Explorer. Go
to the folder C:\WINDOWS\TEMP. Look for the files
named "jar_cachexxxxx.tmp". DELETE the files. If
you do not have this folder, please do a find for
the files starting with "jar_cache" and delete
them accordingly. |
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Netscape |
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a. |
Go to the menu "Edit" ->
"Preferences". Go to "Advanced" -> "Cache". |
b. |
Click on the buttons [Clear
Memory Cache] and [Clear Disk Cache]. |
c. |
Click on the button [OK]. |
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3. |
Problem in viewing Receipt |
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The receipt will be displayed in a separate
pop-up browser. If your receipt is not displayed, it may
have been blocked by your pop-up blocker which prevents
most pop-up windows from appearing over pages you are
viewing. You may like to disable your pop-up blocker before
proceeding with your eservice payment, so that the receipt
will be displayed. Please add "www.psi.gov.sg" to your list
of allowed sites. |
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| a. |
For eNETS Credit, please add "payment.consumerconnect.com.sg"
and "www.enets.com.sg" to your list of allowed sites in the
pop-up blocker settings. |
| b. |
For eNETS Debit, please include "www.jxgateway.com", "dbsd2pay.dbs.com"
(for DBS/POSB Account holders). "uniservices1.uobgroup.com" (for UOB
Account holders) and "www.citibank.com.sg" (for Citibank Account holders)
to your list of allowed sites in the pop-up blocker settings. |
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